Residential Customers

YOUR METER & YOU

JPS METER POLICY

Click here to view/download JPS Meter Policy - (PDF, 68.8 KB)

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HOW TO READ YOUR METER

The electricity meter measures exactly how much electricity you use. Learning to read your meter will help you to monitor your energy usage. Here's what you need to do:

STEP 1 : Stand directly in front of the meter and look at it very closely.

Step 1. Look Closely at your meter

  • You will notice that it has 4 or 5 dials that resemble clocks.
  • Each dial has a pointer like the hand of a clock.
  • These pointers move only when electricity is being used, and they turn very slowly.
  • Also notice that the pointers do not all move in the same direction; some turn clockwise, while others turn anticlockwise.
  • The dials are connected to each other, so the movement of one will affect the movement of the other. As the dial to the right moves one full turn (from zero around to zero again) the dial to the left moves one full unit. Look at the example below. When the pointer on dial E goes around one full turn, D moves one digit. When D moves one full turn, C moves one digit, and so on.

STEP 2 : Now that you are familiar with your meter, you should record the readings.

Step 2: Record the readings

  • Starting with the dial on the far right (dial E), write down the number that the pointer has just passed (i.e. the lower number).
  • Continue reading the last number passed on dial D, C, B, and A then record the readings in the same sequence from right to left.
  • You could also record the readings from left to right, but make sure you write them down in the same sequence as they appear.
  • When you have finished recording all the numbers, your reading should be 14967.

STEP 3 : Calculate how much electricity you have used since your last meter reading.


Step 3: Calculate Current Usage

  • Let's say your last reading was 14667.
  • Minus last month's reading from the reading you recorded in Step 2.
  • The result is the total number of kilowatt-hours used since last month's reading.
  • For Example,
    ..14967 (the new reading)
    - 14667 (last month's reading
    ......300 (your usage since last month's reading)

Congratulations! You have just learnt how to read your electricity meter.

 

METER ACCESSIBILITY

We need to have access to your meter in order to give you bills based on actual readings each month, so it is important to make sure your meters are accessible.

Meters should be at the front of your building, 4 to 6 feet from the ground, and should be kept free of bushes and insects. Do not extend buildings around meters, or enclose them behind locked grills. Restrain your dogs, and allow the meter reader to access your premises in order to do his job.

Avoid the risk of disconnection as a result of inaccessible meters. Make your meter accessible to JPS workers.

 

NO CONNECTION FOR INACCESSIBLE METERS

If you are building a new house or making renovations, make sure that your metering equipment is placed in a location that can be easily accessed by JPS personnel.

JPS reserves the right to refuse electricity supply if (a) the meter socket is locked inside a building, (b) the meter socket is more than 100 feet from the JPS service point, or (c) there are obstacles to the metering facilities.

Help us to serve you better – make sure your meter is accessible to JPS.

 

DO NOT BREAK METER SEALS

It is your responsibility to protect the electricity meter on your premises. At no time should the meter seals be broken by your private electrician or any other unauthorized person. Anyone who tampers with JPS meter seals may be subject to criminal proceedings.

If your meter seal has been broken or there is any sign of tampering, contact your nearest JPS office or the Customer Care Centre at 1-888-CALL JPS (225-5577).