SERVING CUSTOMERS WITH SPECIAL NEEDS
As part of ongoing efforts to improve service to customers, JPS has launched a programme that focuses specifically on the delivery of service to customers with special needs.
Special Needs Customers are those who, by virtue of age, health, or a physical limitation, require special assistance in accessing or utilizing JPS’ services. The Special Needs Programme applies to both new and existing customers.
Under the Special Needs Programme, customers who qualify will be provided with E-Billing services and text message alerts when their bills become overdue. At their request, special arrangements will be made for them to collect their bills at the nearest JPS customer service office. Additionally, JPS is providing customer service staff with training in appropriate skills to support their interaction and communication with customers who have special needs.
To benefit from the JPS Special Needs Programme, customers or their caregivers will need to register, by completing the JPS Special Needs Customer Registration & Certification form. The completed form, along with a Disabilities ID can be taken in to the nearest JPS office.
Registration forms are available from JPS parish offices, the JPS website, the Jamaica Council for Persons with Disabilities, and the National Council for the Senior Citizen.
Forms & Documents