JPS Resource Centre

OUR SERVICE GUARANTEES

The Guaranteed Standards are a set of service standards agreed on by the Office of Utilities Regulation (OUR) and JPS. If we fail to meet these Standards, and the failure is not the result of circumstances beyond our control, you should claim for compensation. There are however some breaches which will attract automatic compensation, as of January 2010. To view Guaranteed Standards click here (PDF).

Our Guarantee covers the following areas of service:

  1. The connection of electricity supply
  2. Response to emergency and service calls
  3. Billing punctuality
  4. Response to customer queries
  5. Reconnection after payment of overdue amounts
  6. Frequency of Meter Reading Estimation of Consumption
  7. Estimation of Consumption
  8. Meter Replacement
  9. Billing Adjustment
  10. Responding to Claims for Compensatory Payment

If you feel we have breached a standard, you should claim for compensation by submitting a Guaranteed Standards Claim Form (PDF). Such claims should be submitted to the nearest JPS Customer Service office up to 30 days after a breach has occurred.

 

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